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NSO Hotline Helpline

On June 20, 2012 by birth certificate help
nso hotline

NSO Online Hotline

In every government service especially here in the Philippines, there is always somebody and somewhere to depend on to when needs and emergencies arise out of situations that are unavoidable. The National Statistics Office is no exception to this. They also have a hotline / helpline where you can call to ask for assistance. Some of these hotlines are available 24/7.

If for example you want to reach out and ask before making any move like to apply for any certificate or document, you can call the numbers posted below. With this information we hope to be able to help you avoid the long line and spend your precious time taking care of things you shouldn’t be giving priority to. As an additional tip though, we’d like you to know that it is always best to list down the processes and procedures before attempting to go to their office or nearest branch / serbilis center. Do take note too that there are already branches of the NSO in respective local city halls of each city or major municipalities like Caloocan, Pasay, Mandaluyong, Makati, Quezon City and more.

Your personal documents are precious therefore they should be treated with care. Be sure to bring with you an envelope or something to contain your certificate whether it is a birth, death, CENOMAR or singleness. During rainy season, don’t forget to bring one for reasons that I hope is already obvious. Never take your document for granted because processing of application alone will get you through so many hardships and inconveniences so better sure than sorry.

Procedures to Follow:

1. Dial NSO HELPLINE / Hotline: (02) 737 1111 (this is open 24 hrs according to a friend and an online research).

2. Before an operator answers, be sure you have prepared your questions and don’t forget to be brief and descriptive of your problem or what you need. I am saying this tip because I am 100% sure that they will be asking you some personal questions like Full Name, Birthdate, Birth of Place, Name of Parents. After that, he / she will give you a 10 digits reference number and how much are you going to pay. As of now, Birth Certicate is Php330.00 and CENOMAR is Php 430.00 in teleserve but you have an option to go to the long line and have your document either delivered or claimed the next day.

3. The operator will also ask you where do you prefer to mail the documents. If you ask somebody to received it then you’re advise to have them an Identification Card or Authorization Letter presented upon claiming the documents.

4. Keep your 10-digit reference number. This will come in handy and will be used in paying at Metrobank or if there is any other authorized banks.

5. After paying, you will receive a confirmation text message from NSO stating they already received the payment. This means that you have to be precise in providing your contact details beforehand or else, you will be waiting for the text confirmation in vain and I’m sure you don’t want that to happen to you like others I know of.

6. For applicants whose documents don’t have problems, processing period will take only 2 -3 working days for Birth Certificate, 5 -10 working days for CENOMAR and for passport it depends on the processing period of Department of Foreign Affairs (DFA).

Good luck and may you have easy time on your way to applying for any of the NSO certificates. For updates and questions, don’t forget to send us your opinion using our comment section. On the other hand, you may also use our contact us form to reach out to us. We will attend to your needs as soon as we can.

2019 NSO Hotline Update:

Facebook Messenger Messages are now entertained. Please visit here - https://www.messenger.com/t/CivilRegistrationService. You can send in any inquiry regarding your concerns for NSO and other documents handled by the government agency.

You may also call mobine number hotlines as listed below. They are open for call inquiries and other PSA related concerns from Monday to Friday 8AM-5PM.

  • 0926-7333
  • 09269973
  • 09267274

42 Responses to “NSO Hotline Helpline”

  • almost six month consume on processing a single letter of my family name in my birth cert.what kind of agency we have in this country.. ilang beses na akong pabalik salcr wala parin kahit sa nso deto sa cdo wala parin damn pano ako makakakoha ng paasport nito > ano poh dapat kong gawin nito?

  • At about 10:15am today, Nov. 26, 2012, I contacted, in just one dialing, your Help/Hotline no. 737-1111.
    I passed through a very courteous male respondent, then got connected with equally courteous female respondent.
    She was able to respond very clearly in simple language all my inquiries on how to file my wife’s complete documents from the local Civil Registrar for ” Petition for Correction of Clerical Error in the Certificate of Live Birth”.
    I further felt very elated when I learned from her that she was doing me an extra but very efficient service of responding to my queries, in spite of the fact that her main function is to handle matters on securing Birth documents from your office. Excellent Service, much better than even some multi-national or local mega corporate entities!! Keep up the Golden service to the Pilipino people!!!!!!!

    • im asking for requirements or supporting documents regarding clerica error of my birth certificate due wrong gender……?hoping your response asap,,,ty

    • I was given the name Maria Ruby Socorro Guerra..When I got employed, I just used Ruby M. Guerra. When I got married, I used my original name according to the records, although officially i continued to use the shorter one. Now, I want to get a passport and Im having this dilemma of what name to use. Now I am officially using Ruby Guerra-dela Cruz, and I want to retain this name and have this as my official record. What can I do to remedy this?

  • hello good day,

    pwede po ninyo icheck yung marriage certificate namin. kinsal kami January 14, 2012 sa cebu pero mag 1 year nalng hindi pa na release ang nso namin. hindi po kasi maka change ng family name sa passport ang misis ko.

    salamat

  • good day..ask ko lang po kung anu gagawin ko..kasi po last nov kumuwa ako ng b cert ng nanay ko ang binigay kong date nov 22 1958 bat po nung binigay sakin ay 1959. so ngpabuklat po ako sa munisipyo namin ng 1958 it was late registration..anu po gagawin ko,,tnx

  • ask q lng po kung puede ko lng po malaman ang middle name ng tatay q n si eusebio L. lachica hndi q po kc alam kung ano ang complete middle name ng tatay ko sya po ay pinanganak noong april 4, 1958 sa iloilo! hndi ko po kc sya kilala bata plang aq iniwan n nya ko at hndi nrin tanda ng nanay ko kung ano ang middle name nya dhil s katandaan? puede ko po b mlaman thank u po?

  • Ng ipanganak po ang kapatid ko hindi kasal ang mga magulang namin,kaya ang ginagamit nya ngayong apelido ay ang sa nanay namin.Ngayon po ay kasa na ang mga magulang namin.Paano po ba ang gagawin ng kapatid ko para magamit nya ang apelido ng tatay namin.Ano po ang dapat nyang gawin at ano ang mga kailangan?

  • Hi i want to inquire or asking help from your goodoffice .i want to know if thismsn his married or not..iwas relation wth him a lot of people telling that his married ..michael geron from batangas ..thank a lot for help

  • Good am po gusto ko pong itanong kong napalitan na po yong kasarian ko sa record nio dyan sa NSO office ako po last time po kasi ng kumuha ako ng birth certificate ko is Female po ang nakalagay sa kasarian ako po ay Male. ano po ba ang dapat kong gawin para mapalitan ng Male ang sa record ko po

    • Paano pubs maayos ung nso birth cert. Ang hirap kumuha n passpor pag mskabo ang nso po eh mali mali p ung details ng birth cert

  • To NSO
    Can pls help me how to get my merriges certificate paster because I am in oversees and I am going back only 5 days just to get this ,because I need for my SSS

  • gud pm po itatanong ko lang po kung ano po magandang gawin dun sa marriage certificate namin kasi po ang nakalagay po dun na year ng birthday ko po is 1978 supose to be po 1979 ngtanong napo kasi ako sa registrar dito samin at nireffer ako sa isang abogado kaso ho ung abogado malaki po kinukuha nya wala po akong ganung kalaking pera pambayad,sna po matulungan nyo po ako kasi nalilito narin po ako ako hndi ko po alm kung ano gagawin sa marriage cert ko po hnd ko po alam kung cno lalapitan..maraming salamat po..sana matugunan nyo po problema ko po..

  • Tanung ko lang po.ilang days, weeks o months po bago makuha ang cenomar ko, pagkatapos ko po e forward yung divorce decree papers ko sa nso.ilang weeks po yun bago ako makakuha ng new cenomar.

  • Hi I am teresita San Jose.I just want to ask about a name of a person.her name is Virginia pinggoy cepe.she’s my mother and I’ve been looking for her for almost 30 years now.I just want to know where she lives now.hope you could help me find her.thank you

  • Good day,,,thid is Jocelyn V. Embate ask ko lang kong ano gagawin ko kc po nong kinuha ko yung Marriage Contract namin sa Civil Registrar, mali yung birthday ko kong baga typo graphical error,,,,napasa na daw nla sa NSO,,,ano po gawin ko para kon sakali kukuha ako ng authenticated na Marriage Contract ay correct na yung birth date ko….
    Thanks po!!

  • goodmorning po!ako pa c lucy lizardo..kakagaling lng po ng metrobank,nag request kc ako ng marriage certificate at nkpagbayad na po,,nais ko lng po sana e clear ung adress na binigay ko para hndi po mahirapan mghanap ang magdeliver,,,sa MA.CORAZON 1 BRGY,STA,CRUZ ANTIPOLO CITY,,,,mismo na po sa bakery pki bgay ung marriage certificate ko,,,at mag iiwan nlng po ako ng mga kelangan para ma claim un tulad ng mga sinabi neu po knina nung tumawag ako at huminge ng reference no,,,,,maraming salamat po,,,

  • aak ko lng po if nakaregistered na ung kasal nmin ng asawa ko ikinasal kami noong january 5, 2008 name ng asawa ko loreto solis calugay Jr. @ name ko namn venus manipon salvador ikinasal kami sa san rafael parish church sa Linmansangan binalonan pangasinan. nd ko kc naasikaso nun kc nakapgabroad agad aq thnx po @ God bless

  • Hello I just want to know where to or a link where to get a copy of marriage certificate? Thanks please send me even just a link.

  • Gud day mg iinquire lng ako about s marrige contract nmn..wla pa kc hnggng naun. Ilng months b tlga hhntyin bgo mkuha ung m.c?pls reply asap

  • hello po,confirm ko lang po sana ung about sa marriage certificate namin kasi po di po maka file ng examination sa LET ung wife q kasi di na authenticate ng NSO ung marriage certificate namin.aug.13 po ang last at deadline ng mag take ng LET EXAM sana po matulungan nyo kami.dito po ako ngaun NSO GENSAN

  • SANA PO MAKUHA KO NA NGAYON PARA MAKAHABOL SA DAVAO FOR FILLING,3x napo ako nagpabalik balik dito,sana naman po makuha ko na ngayon kasi po ito ngayon nalang tlaga ang ang chance ko para maka take ng let.andito po ako ngayon sa NSO OFFICE sa GENSAN hinihintay ako po un umaasa po ako na matutulungan nyo kami sa aming hinaing..maraming salamat po and more power.

  • Gud day! Gusto ko lang po itanong kung kung may record na po ba ng marriage certificate si Mr. Joey Manahan Tala from Pampanga. Bf ko po sya dito sa uae. Kindly reply Pls. Thank you and GOD BLESS

    -fhe-

  • mam tung ko lang po kung meron record nung tatay sa kasal juan virenes berona dyan sa vigan ilocos sur.ksi po wala dito sa province nmin sa abra peb.01 1939 sa pinanganak.anak nya po ako.

  • good evning po…ask ko lng po kung paano gagawin ang pagpapabago ng name ng tatay ng lolo ko sa marriage contract nila ng lola ko?

  • Ailen R. Montareal october 16, 2014 @ 4:00 pm

    Gusto ko palitan ang apelido po ng aking anak..Esotros po kasi ang pina apelido ng papa nya. Yon po kasi ung nakasanayan nyang apelido. Apelido ng lolo nya. Eh ang nangyari po wala pala syang nso birth certificate na esotros po cya.MONTAREAL po pala ang tunay nya na apelido. Meron na po syang nso birth certificate na montareal. Ngayon po gusto namin papalitan ang apelido ng anak namin from esotros to montareal po. Ano po ang kelangan naming gawin at ano po ang requirements at saka magkano po kaya ang gagastusin para maayos ang birth certificate ng anak namin? Maraming salamat po sana may sumagot!

  • Good Evening po gusto ko po sana itanong yong about sa marriage namin ng asawa ko kung na registered ba yun sa LCR at naipasa ba sa NSO,Kasi gusto ko makita if na authenticate na po…Eto ung date naikasal kami April 16,2013,Registry No. 2013-2444,Marriage Lincense No. 6672244 and Religion/Religios Sect,Registry No.and expiration Date,if applicable…tnx po

  • ask qlang poh f nakargzter ung kasal namin nung april22 2012 ang name poh ay angielyn soliven rapisora

  • Papano ko po ba iregister ang kasal namin sa dubai

  • Good afternoon,
    Tanong ko po ay bakit hangang ngyon hindi pa naideliver ang marriage certificate online order ko ngbayad na ako nong february 10….sana maideliver na ito kailangan ko na po sa march firstweek thanks

  • pangit ng serbisyo..
    DI MATAWAGAN
    1 WEEK NA WALA PARIN BIRTH CERTIFICATE!
    AMPUTA URGENT UNG BIRTH CERTIUFICATE TAPOS WALA PARIN!WALA KWENTA!!!

  • Im the mother of my 2 children DOMINIC EDMAR L TABOT bod May 21, 2000 and OLIVER CHRISTIAN L TABOT bod ( Dec 28, 2005. Both were born in London, UK but we have report of birth to Phil Embassy London and we are able to get a Filipino passport thru them. They are also British Citizen. We live most of the time in Phils and we have dual passport. Me have Spanish and them both British. But I am a pure Filipino by birth. My husband Dominador B Tabot is also a pure Filipino with Filipino passport. I need t renew my children’s Filipino passport here in Phils but need NSO. Can I have one to apply and deliver?
    Same as marriage certificate reported to Phil embassy married August 7, 1999 in Registrar of Dagenham, UK. Bride Ofelia Lat Manalo married to Dominador B Tabot.
    Can I have NSO of my kids and Marriage Cert fr Phils since it was legally reported to Phil Embassy in London
    Pls.reply back very soon

    Thanks, Ofel Lat Tabot

  • how can i get my bc delivered at home? thanks.

  • I would like to urgently request to.delete the last questions I have written to you pls. I thought that it will go confidentially to your office only but Im seeing my comments publicly on yournwebsite which i dont want.

    Pls.remove completely and kindly inform me on my email once deleted. i already called your NSO hotline and they have helped me.

    Pls.remove and delete as I dont want my private information been seen by others.

    Pls acknowledge.

    Thanks, Ofel

  • Gud morning po,nkisuyo po kc ang best friend KO skn…tanong KO po daw kng ano ang gagawin s birth certificate nia?ipinanganak po kc cia sept.31,1982…nung tym na kumuha cia sa into ng BC for requirements pra s work… ang naka file po at Oct.1,1982,dhil kailangan nia yun n muna ang sinunud nia until ngaun gusto nia mg work for abroad…nahihirapan cia kc yung baptismal nia ay di tugma kya po ano muna ang first step pra dito?NASA probinsia p po cia ng Leyte at pinanganak po cia ng pampanga…thnk po ng marami at sna sagutin nio po tung messages KO….

  • Good day!

    Pwde po ako mag inquire if possible na ako makakuha ng marriage certificate. January 10, 2015 po ako ikinasal kay Mr. Junie A. Gamoyao.

    Thank you

  • Hello good day po. Ask q lng po pno ga2win q kc ung surname ng anak q Ay surname q p din po di pa rn po napalitan pro naiayos n po nmin un 1 yr after he was registered dhil nka pag pakasal n po kmi at inayos n po nmin un sa local civil registrar ng Plaridel Bulacan. Akala q po ok n nagulat n lng po aq ng kumuha aq ng NSO Birth cert nya n di po pla napalitan.

  • nquire lang po about sa request ko na birth cert. last Oct. 10 but until now wala pa akong natanggap…
    sabi na process na daw at on delivery na pero bakit until now hindi pa dumating…paki follow up lang po…tnx?

  • I was married to cliff chartier on november 25,2016 and we needed our nso marriage certificate for spouse sponsorship. Can u please help me check if its already available so i can request for it. Thanks in advance

  • Ako po pilipino citizen concern..ako ay so zaldy Salvador, 49 y/o..para po sa NSO ..sana po maiwasan ntin ung sa marriage contract na IPAPAHUGOT kc po may mga taong binabayaran para mahugot o mahila ung marriage contract at mawala record ng NSO….
    Sana po at mabantayan NSO ang ganitong pangyayari kc marami na po ang nawawalan ng record sa marriage contract…ito lng po ung paalala ko sa NSO o kaninong department po…
    Maraming salamat po sa matugunan nyo itong payo ko kc maraming pamilya nasisira sa ganitong kalakaran..
    Marami pong salamat
    Zaldy Sslvador

  • Tama po sabi ni Mr.zaldy Salvador…nangyari po iyan kc yung isang kumpare ko nawala marriage contract nila kase nga asawa ng ibang lahi ung babae…ang ginawa ng Babar po eh binayaran ung contact sa loob para mahugot ung marriage contract at mabura sa nso at city hall…kya ng kumuha ng marriage contract at wala na long record…sana po talgang mabantayan ng mabuti ang record ng maayos kc maraming mga fixer at contact sa loob…kya Mr.zaldy tama ka jan sa sinsabi mo…kya sa mga kasal at ingatan nyo marriage contract bka mamaya at mawala ito…sana po ay natugunan nyo po ito..
    Maraming salamat po..
    Nick Domingo
    Libertad

    • Tama ka nick USO ngaun ang hugutan ng marrauge contract para mawala record sa nso at city hall…
      Maraming fixer po at contact sa loob at malaki sinisingil nila…marami na po nawawalang marriage contract sa po mabantayan ng nso o city Hall o ano pang department ito…sana po bigyan pansin nyo po..
      Maraming salamat po

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